Refund Policy

At NØRM, we want you and your pet to be 100% satisfied with your purchase. If you’re not happy with your order, we’re here to help!

Returns & Refunds

✔ 30-Day Return Window – You can request a return within 30 days of receiving your order.
✔ Item Condition – Products must be unused, in original packaging, and in the same condition as received.
✔ Refund Method – Once we receive and inspect the returned item, we will issue a refund to your original payment method.

How to Request a Return

1️⃣ Contact our support team at NØRM with your order number and reason for return.
2️⃣ We’ll provide return instructions, including the return shipping address.
3️⃣ Once received and inspected, your refund will be processed within 5-7 business days.